What is Gentzo?

Gentzo is a High Street fashion brand. It stands for Life Aesthetics, Metropolitan Apparel.

Who are we?

Design, production, and retail are at the heart of the Gentzo business model. The brand is committed to bringing you quality apparel and accessories that are priced competitively and durable enough to last beyond the current season.

Gentzo proudly brings you high-end, locally manufactured, quality clothes and accessories, which are usually exported and rarely available in Pakistan. Our material is sourced from international production houses as well as from factories in Pakistan that are primarily export-based. These factories adhere to the highest international standards and comply with our labor laws.

What is the aim at Gentzo?

Our design focus is on quality products for men and women. Gentzo is committed to constantly evolving with the needs of our customers, keeping in mind quality, comfort, durability, and fashion trends.

What products do you have?

Gentzo offers a wide range of apparel, footwear, and accessories for men.

Does Gentzo have a physical store?

Yes, Gentzo has stores in  Karachi.

What is the delivery time?

We expect to deliver confirmed orders across Pakistan within 3 to 5 working days.

What delivery service is used?

We use third-party delivery services like Call Courier, PostEx, and TCS to facilitate deliveries to our customers nationwide.

What are the delivery charges?

The standard delivery charges per order are PKR 100 for orders under PKR 2999.

How do I place my order?

Place your order in three easy steps!

1. Add the desired items to your cart and simply checkout.

2. Submit an order with the correct delivery and contact details.

3. Kindly wait for a confirmation call from our customer service representative.

Do you have a return policy?

At Gentzo, we do not accept returns.

Do you have a refund policy?

At Gentzo, we do not refund orders, however, we do offer exchanges.

Can I exchange my products if needed?

Yes, you can exchange products within 7 days of purchase with the original sales receipt, if the product is defective or of an incorrect size. Articles must be unworn, unaltered, and tagged. Promotional merchandise is non-exchangeable.

What do I do if I receive a faulty item in my order?

Kindly do not accept an order if the parcel is damaged or the seal is opened. If you receive a faulty product, immediately call our customer care helpline at +92-329-3021006 between 12 PM to 8 AM.
You can also email us at support@gentzo.com

If there is an item missing in my order, what should I do?

We may send your items in separate parcels, so please be patient if all your items are not delivered together. If the delay is beyond one business day, please contact our Customer Care team for further assistance.

The size I ordered doesn’t fit me, what should I do?

If the order does not fit, please see our exchange policy to order a different size and arrange for an exchange.

Can I cancel my order?

Orders cannot be canceled once we have verified an order with you and it has been processed and dispatched.

Can I make changes to my order after confirming it?

Yes, changes to orders are accepted if you immediately call Customer Care and advise them. Once the order has been processed and dispatched, we are unable to make changes.

Can I have my parcel redirected to a different address?

For your security, we are unable to change the address once we have confirmed your order with you.

Can you tell me when out-of-stock items will be available?

We do not currently have the facility to advise when a specific item is back in stock. However, we tend to restock quite frequently, so we recommend you check back!

How can I purchase from Gentzo?

You can shop online at www.gentzo.com for nationwide delivery or visit our physical office.

How should I choose my size?

We have size charts available for products on our website for your assistance.

How will I know that you have received my order?

After successfully placing your order, you will see your order number on the screen and receive an email confirmation at the provided email address.

Is the color shown on the website accurate?

Actual colors may vary. Although we try extremely hard to ensure our photos are as life-like as possible, there may be a slight difference due to device screens.

What should I do if the items I want to purchase are out of stock?

Our restocking is usually done on Mondays and Fridays. We recommend you check back or visit our stores.

Is Gentzo online payment safe?

All online transactions on the Gentzo website are secured, and your personal information is safe. We have a secure SSL-certified payment system.

What are the payment methods for Gentzo?

We offer online card transactions and cash-on-delivery (COD) payment options for our valued customers.

Does Gentzo deliver outside Pakistan?

Currently, we are only delivering across Pakistan.